Privacy Policy

Last updated October 1, 2026

Information we collect

Account details (name, email, phone number, optional business details), identity documents submitted for KYC, message content and recipient numbers, payment references, API activity, and security information such as hashed IP addresses and sign-in attempts.

How we use it

To deliver messages, authenticate you, verify identity, process payments, keep delivery and billing records, provide support, detect and prevent fraud and abuse, enforce our policies and meet legal obligations.

Message content

Message content and recipient numbers are processed by SMSHub and our delivery provider to deliver messages. Outgoing messages are automatically screened for policy violations. Messages that are blocked are retained so a person can review the decision.

Identity documents

KYC documents are stored in access-restricted storage, used only for verification and compliance, and are accessible only to authorised administrators.

Payments

Payments are handled by Chapa. SMSHub does not receive or store full card numbers or mobile-money PINs.

Disclosure

We do not sell personal information. We share information with service providers needed to run SMSHub (delivery and payment partners), and with authorities — including the Ethiopian Federal Police and INSA — where required by law or where necessary to address serious harm, in line with our Acceptable Use Policy.

Retention

We keep information for as long as needed to provide the service, resolve disputes, investigate abuse and meet legal and accounting obligations.

Your choices

You can update your profile in Settings. For access, correction or deletion requests, message us on Telegram @hizkiel_23 or email support@hizcore.com. Some records must be retained for legal or security reasons.

Contact

Questions about this policy: Telegram @hizkiel_23 · support@hizcore.com · 0941907682