Acceptable Use Policy

Last updated October 1, 2026

Purpose

SMSHub is for lawful, expected communication: verification codes, transactional notices, reminders and customer updates. This policy applies to dashboard and API messages in any language, including Amharic and transliterated Amharic.

Supported network

SMSHub delivers to Ethio Telecom numbers in the 09xxxxxxxx format. Safaricom Ethiopia (07xxxxxxxx) numbers are not currently supported.

Prohibited: hate speech

Content that attacks, dehumanises, calls for violence against, or calls for the exclusion of people based on ethnicity, nation, religion, race or other protected characteristics — including ethnic slurs. Enforcement: immediate suspension, all sessions ended, API keys revoked.

Prohibited: child sexual exploitation

Any sexualised content involving minors. Enforcement: immediate suspension, all sessions ended, API keys revoked.

Prohibited: scams and phishing

Messages that ask recipients to share PINs, passwords or verification codes; impersonate banks, telebirr or other providers; promise fake prizes; or request money under false pretences. Enforcement: message blocked and held for review, one policy strike.

Prohibited: threats

Threats of violence against a recipient or anyone else. Enforcement: message blocked, one policy strike.

Prohibited: harassment and sexual content

Insults, abuse or sexual content directed at recipients, and unsolicited sexual material. Enforcement: message blocked, one policy strike.

Profanity

Vulgar language that is not directed at anyone. Enforcement: message blocked, no strike.

Sender signature

Messages carry the sender's signature. Misleading signatures (for example, the name of a bank or business you don't represent) are not allowed. Custom signatures are activated only after SMSHub approves them and may be reset if they are abused.

Strikes

Strikes expire after 90 days. 3 active strikes suspend sending until an administrator reviews the account.

Context and review

Automated moderation considers context — for example, an OTP message that tells users not to share a code is allowed, and news or counter-speech is routed to human review rather than automatic suspension. Automated systems can still make mistakes; every flag is available for human review and you can appeal through support.

Legal cooperation

Where required or appropriate under applicable Ethiopian law — including the Hate Speech and Disinformation Prevention and Suppression Proclamation No. 1185/2020 and the Computer Crime Proclamation No. 958/2016 — and our policies, relevant account information and message content may be reported to the Ethiopian Federal Police and/or the Information Network Security Administration (INSA), or disclosed in response to a lawful request.

Contact

Questions about this policy: Telegram @hizkiel_23 · support@hizcore.com · 0941907682